Privacy Policy for Mygrate

Effective Date: 22/05/2025

Introduction

Mygrate ("we," "our," or "us") is committed to protecting your privacy.

This Privacy Policy explains the types of information we collect, how we use it, your rights regarding that information, and how we keep it secure.

This policy applies to all services we offer, including our website (www.mygrate.me), mobile apps, subscription services, and other platforms.

Transparency is a cornerstone of our approach.

We want you to understand what we do with your data and why, and we offer tools that let you take control of your personal information.

Disclaimer

The information available on Mygrate’s platform, including websites, applications, and communication tools, is provided for general informational purposes.

While we strive for accuracy, we cannot guarantee all content is complete, current, or error-free. Use of any information is at your own risk.

We connect users with verified migration experts, but outcomes depend on various external factors like individual circumstances and government policies.

Information offered by experts or the platform should not be construed as legal advice. For legal certainty, always consult a licensed professional.

Mygrate is not a law firm and does not provide legal representation. Links to third-party websites are provided for convenience; we do not control or endorse the content of external sites. Please review their privacy policies and terms independently.

1. Information We Collect
Personal Information

Includes name, contact details, and details provided via forms (e.g., visa assessments). We may collect location data to tailor services.

Professional Information

For experts: credentials, qualifications, location, languages, services offered, and any public profile data.

Payment and Subscription Information

If you subscribe to a paid plan, we collect billing info via secure third-party processors like Stripe. We do not store full credit card details.

Usage Data

Automatically collected data such as IP addresses, browser type, pages visited, access times, device information, and diagnostics.

Cookies and Tracking Technologies

We use cookies and similar technologies to analyse site usage, remember preferences, and improve experience. You may manage these via your browser settings. Our cookie policy is managed via a Consent Management Platform (CMP) compliant with global standards.

AI-Generated Assessment Data

We use automation to analyse visa seeker inputs and suggest suitable visa or migration options. These results are generated using large language models and processed data. The output does not constitute legal advice.

2. How We Use Your Information
  1. To Provide Services: Connect users to migration experts, deliver eligibility reports, support consultations, and manage subscriptions.
  2. To Improve Services: Analyse data to identify trends, resolve issues, and develop new features.
  3. To Communicate: Send newsletters (e.g. Beyond the Borders), platform updates ( In the Loop), promotional content, and transactional emails.
  4. To Comply With Legal Obligations: Verify identity, prevent fraud, and respond to regulatory authorities.
  5. To Support You: Respond to inquiries and deliver customer support efficiently.
3. Sharing Your Information

We do not sell your personal data.

  1. With Migration Experts: To facilitate consultations or lead delivery based on user consent. When a visa seeker chooses to be contacted or matched with an expert, we share relevant personal and assessment information—such as contact details, visa preferences, and key eligibility data—with selected professionals. This allows migration experts to respond meaningfully, offer tailored advice, and follow up through their preferred communication channels. All experts are contractually obligated to handle this information confidentially and solely for the purpose of providing migration-related assistance.
  2. With Service Providers: Stripe (payments), Airtable (database), Make.com (automation), and OpenAI (AI-powered functionality), among others. These providers are contractually bound to use data only for the agreed purpose.
  3. For Legal Compliance: In response to legal processes, regulatory requests, or in the interest of fraud prevention.
  4. For Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be part of the transferred assets. You’ll be notified before any material change occurs.
4. Cross-Border Data Transfers

Your information may be processed in countries other than your own. We use Standard Contractual Clauses (SCCs) or equivalent safeguards where required to ensure your data is adequately protected.

5. Data Security

We employ industry-standard security protocols, including:

  1. SSL/TLS encryption
  2. Access control to internal systems
  3. Secure infrastructure provided by vetted cloud services
  4. Regular audits and penetration testing

No method is 100% secure, but we work continuously to improve our defences.

6. Your Rights

Depending on where you live, you may have rights to:

  1. Access: Request a copy of your personal data
  2. Correction: Update or fix inaccurate data
  3. Deletion: Request deletion, subject to legal obligations
  4. Objection: Opt-out of certain data uses like marketing
  5. Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at hello@mygrate.me. We respond within one month.

Additional Rights Depending on Jurisdiction

You may have additional rights under the privacy laws applicable in your country, such as the General Data Protection Regulation (GDPR) if you are located in the European Union or United Kingdom, or the California Consumer Privacy Act (CCPA) if you are a California resident. We are committed to complying with all applicable data protection laws in the regions where we operate. If you have questions about your specific rights, contact us at hello@mygrate.me.

7. Data Retention

We retain your data only as long as necessary:

  1. Account and profile info: Until you request deletion
  2. Payment records: 7 years (for taxation compliance)
  3. AI-generated reports: Up to 12 months, anonymised where possible
  4. Communications and support interactions: For internal review and compliance
8. AI and Automated Processing

Our platform uses AI and automation to:

  1. Generate visa recommendations
  2. Enhance expert matching
  3. Optimise platform functionality

These processes do not make legally binding decisions. You may request a human review of any outcome.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in law or business operations. We’ll notify users of significant changes via email or an alert on our site.

10. Contact Us

Questions or concerns? Contact us at: Email: hello@mygrate.me Postal Address: Available on request for compliance purposes.

Last Updated: 22/05/2025

Thank you for trusting Mygrate. We remain committed to transparency, compliance, and your privacy across every interaction.